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Consulting Services

Employees

Who Should Buy Consulting Services?

All organizations can benefit from consulting. Think of it this way, if you didn’t need the consulting, you would: already have the software installed, be fully functional with groups arranged and templates for special purposes, embedded templates to maximize return and minimize work, and have 100% compliance from all your employees. You can’t start at a full run, so let us help you walk, jog and then run!

Benefits

Organizations may benefit from Consulting in many ways. For example:

Faster implementation
With our professionals at your service, we can jump straight to the heart of the matter. We can perform the work while educating your staff and thus accelerate your implementation plan. We can work with your Executives, Senior Management, front-line managers, and staff to see that their adoption and understanding is quick, easy and the best it can be.
Better quality reporting
Our consulting services are tailored to your specific needs, e.g. installation, training members of your IT staff, training managers, etc. You should expect a great deal of time to be spent with your upper management to ensure that the process implemented provides the highest quality returns when management and staff alike mine the data within.
Process improvement
Software itself is not a process. And, if you already had this process in place, there’d be no need for our services at all. But you’re here today to learn how to improve on what you do tomorrow. We can help you learn the most efficient and effective means to do so with the least amount of disruption.

What to Expect

There are many forms our consulting can take; onsite technical services, onsite management of process improvement, offsite technical services, etc. We will need access to your highest level Executives, Senior Management, front-line managers and staff. We will help each learn what to expect from the process and how to tailor the system to their needs. Working with your Executives, we’ll establish templates to meet their expectations from Senior Management to the deepest levels they wish to reach. We’ll show them how they can glean information from the system to know that the direction they set forth is understood and acted upon appropriately. We’ll then work through the organization to assist each level in identifying the expectations from above and the expectations for those they’re responsible for and how those best break out into templates and reports. We strive to be as non-disruptive as possible, but process improvement takes time and effort. We’ll help you get there! Our consultants, whether onsite or off, can also be contracted to perform quality assurance on your data. With our trained eye, we can evaluate your templates to ensure the expectations are being communicated correctly. We can also spot issues early on where clarification will help the organization save time and money.

What You Need

You will need to find the time within the busy schedules of your senior most leadership to identify their expectations of the system, of the organization, and of the consultants. Spending time up front thinking about what gaps you’re trying to fill, what questions you wish to see answered on a regular basis, etc. will help minimize the amount of time we need to spend with the senior management. We’ll also need time with your staff to train but this is minimal and can be done in large groups or via web casts. The majority of our time will be spent with your middle management where the expectations of your senior management and the day-to-day issues of performance come together.

Recommendations

Large organizations should carefully consider multiple onsite consultants at the outset with a firm exit strategy. A technical implementation team may be onsite for only a few days or a week while a process implementation team may be onsite at the same time working with management to determine in what order to implement the Status Reporting Tool, how many consultants will be needed to work with the organization over time to achieve the implementation plan, etc.

All organizations should consider offsite consulting. While a support contract will give you access to our resources for issues that arise, offsite consulting is an effective means of maintaining the highest quality in your data and process. For example, we called one manager’s attention to an entry made early in a reporting period (remember, individuals can enter their data frequently during a reporting period). An employee had noted that they had “tested patch 3.0.2.1 which will bring the data warehouse up to level 3.1.1″. Because we pointed it out to the technical manager who was at a conference that week, the company was able to avoid a release disaster where the documentation did not match the release. In this particular case, our professionals realized that this was not a typo, but an indication of a disconnect. When pointed out, the manager was able to make one phone call and determine that there was a problem that needed addressing then and there. The company was able to avert reprinting literature which initially contained erroneous information. More importantly, the manager recognized a problem with the release process and move to implement process improvement.

Additionally, we highly recommend that large organizations purchase annual support contracts – and not because they benefit us, but because they benefit you! Annual support contracts ensure that you’re kept up-to-date with every update that we produce for that version. For example, if you license v2.0 and we put out 2.1, 2.2 and 2.3, you receive all three updates at no additional cost. We also focus on the business requests of our annual support holders first as we know they’re committed to the process of improving their organization.

Request for Quote for Consulting Services

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Introduction

We’ve often heard the remark that “it’s simple to write down what you’ve done – why do we need your consultants?” If it’s so simple, why haven’t you done this in an organized, repeatable, managed fashion before? The answer is: large scale organizational communications are not easily managed! It’s an art unto itself. Our professionals have engaged in the study of organizational dynamics and how clearly defined expectations communicated directly in a repeated manner can focus a work force and increase efficiencies across the board. Put our knowledge to work for you today!

Contact Information

Let’s begin with how to contact each other as we define our relationship. To contact us, use one of the following:

InfoStatus Corporation
402 West Broadway, 27th Floor
San Diego, CA 92101
(P) 619-368-6920
(F) 619-330-4670
(E) sales@infostatusbiz.com

How should we contact you? Note that we will deliver a copy of this information to the e-mail address you supply for your records.

Name:		Preferred Method of Contact
Title:
Address:
Address:
City:
State:
Zip Code:
Email:
Phone:
Fax:

Expectations

It’s important that we have an idea of the number of users you expect to use the system. This may not be the same as total number of employees in your organization, but looking at both numbers helps us get an idea of the scope and expectations for the system. If possible, we’d like an estimate of how many users will use the system concurrently (that is, press a submit button or click a hyperlink at the same time as others). It may be too early to predict that so we can work together later to understand the impact if necessary.

Total number of employees:
Total number of users with access:
Estimated number of concurrent users:

Consulting
So that we may provide you with a complete picture, we need to discuss the possible need for staff augmentation as you implement the system with specialists trained in maximizing your experience while minimizing disruptions to your business.

We offer the following services:

IT Support	Database Engineer	Installs, configures, and tunes the MySQL, Oracle or Relational Database Management System of your choice.
	Web Master	Installs, configures, and tunes the front-end web servers (e.g. Apache and/or Tomcat) of your choice.
Project Management	Project Manager	Works closely with your organization to plan, track and report on the progress of implementing and effectively utilizing the system.
	Technical Assistant	In very large organizations or geographically dispersed organizations, the Technical Assistant works closely with the Project Manager to ensure smooth implementation and operation.
Quality Assurance	QA Engineer	Reviews reports on an ongoing basis for accuracy, quality and integrity. Works with staff members to elevate their awareness of their responsibilities and reporting habits.
Training	Executive Trainers	Works with Executives and Senior Management to organize and communicate expectations.
	Trainers	Works directly with your staff to ensure an understanding and appreciation for what the system can do for them and the organization.